General questions

0-$99 NZD – $8.99 NZD

$100NZD – $199 NZD – $7.99 NZD

Above $200NZD – $6.99 NZD

We also offer 24 hours express shipping for any size of order @ $19.99 NZD.

Our Team is trying to dispatch the order within 24 hours ( Across Auckland) & 2-5 business days for out of Auckland ( Across North Island), however, due to the current scenario it might take longer than that. Once you have placed an order, our team will get in touch with you to give the estimated delivery day and time.

You can also see the information about expected delivery day at time of checkout.

Currently, we are delivering across North Island ( Northland ).

Yes, you can check the order status online once you login OR  can track your order with tracking code shared by MontayKart team.

A full refund, exchange or a replacement will be processed if the product was incorrectly priced, or based on the quality. Also, the exchange or replacement will depend on the availability of the product in stock.

The customer will need to fill the return form with a reason for returning.

Change of mind will not be accepted for a Refund or Return.

The refund will be processed in 2 business days.

*** COVID-19 – Due to health and safety reasons, no return or replacement is being offered once the order is delivered.

You can email us at support@montaykart.co.nz. If needed one of our representative will connect you.

Yes, you can change the order only until the order has been dispatched.

Yes, you can change the order only until the order has been dispatched.

Due to the current scenario we request you to order only the item you need and try to limit to 2 similar items per order.

We offer online payments  – Credit / Debit cards & A2A through our secure payment portal on the website. We do not accept cash.

No, this is an online service only. We store our products in the warehouses; which are not open to the public.

You can change your contact details and delivery address from Manage my account on our website.